How To Factory Reset Safaricom Neon Ray Pro -

Open the main menu by pressing the center OK button on the home screen.

Scroll down and select Device (or "Phone Settings" depending on firmware version).

Use the Volume Down key to navigate to Wipe data/factory reset .

Choose Erase all data (factory reset) .

Release the Power button when the Safaricom/Neon logo appears, but keep holding Volume Up until the Recovery Mode screen (blue/green text menu) appears.

Would you like a simplified version (with just pictures/key presses) or the ADB (Android Debug Bridge) factory reset command for developers?

Press and hold the Volume Up button + Power button simultaneously. How to Factory Reset SAFARICOM Neon Ray Pro

Power off the device completely. Remove and reinsert the battery (if removable) to ensure it is off.

Select Reset Options or Factory Reset .

Select Confirm or OK .

Navigate to Yes — delete all user data and press Power.

The phone will reboot, display a formatting screen, and restart as a new device. Method 2: Hard Reset (Via Recovery Mode) Use this if the phone is frozen, locked, or does not boot past the Safaricom logo.

After completion, Reboot system now will be highlighted. Press Power. Open the main menu by pressing the center

Press the Power button to select it.