How To Hard Reset Safaricom Neon Ray Pro Apr 2026

A: That’s Factory Reset Protection (FRP) . You must enter the last Google account that was synced on the phone before the reset. If you can’t remember it, SAFARICOM customer service may help with a proof of purchase. Need more help? Visit your nearest SAFARICOM shop or contact their customer care at 100 (from a Safaricom line).

Use the Volume Down button to navigate to Wipe data/factory reset . How to Hard Reset SAFARICOM Neon Ray Pro

Select Erase all data (factory reset) .

Scroll down and tap System (or Backup & Reset depending on Android version). A: That’s Factory Reset Protection (FRP)

If prompted, enter your PIN, password, or pattern. enter your PIN

Press and hold the Volume Up (+) button and the Power button simultaneously.