Npa Medicine Counter Assistant Course | Answers

The NPA MCA course is designed for staff selling over‑the‑counter (OTC) medicines. The final assessment is multiple‑choice. This guide helps you understand the type of answers expected. 1. Core Principles – The 7 Questions to Always Ask (WWHAM) You will be tested on the WWHAM structure when handling symptoms:

Customer on warfarin asks for an indigestion remedy. A: Refer – some antacids contain calcium or magnesium which can affect warfarin absorption. Pharmacist will check safe option (e.g. alginates often preferred). npa medicine counter assistant course answers

What do you do if a customer asks for a medicine by name, but you notice it’s been recalled? A: Do not sell. Inform customer of recall, apologise, and refer to pharmacist for alternative or advice. The NPA MCA course is designed for staff

| Symptom/Scenario | Reason | |------------------|--------| | Child under 3 months with fever | Risk of serious infection | | Symptoms >7 days (or longer than product label says) | Need reassessment | | Pregnant/breastfeeding | Medicine safety changes | | Taking prescription meds (especially warfarin, lithium, methotrexate, digoxin) | Risk of interactions | | First-time migraine with aura | Could be other cause | | Blood in urine/stool, unexplained weight loss | Possible serious condition | | Allergy to multiple drugs | Risk of cross-reactivity | Pharmacist will check safe option (e