[Signature] Case Manager – Customer Support & Legal Shoplyfter, Inc.

Shoplyfter – Case No. 7906294 – [Brief Description of Issue] 1. Purpose of This Letter This correspondence acknowledges receipt of your recent communication regarding Case No. 7906294 and outlines the steps we are taking to investigate and resolve the matter promptly. 2. Summary of the Issue | Date Received | Issue Reported | Order/Transaction ID | Relevant Details | |---------------|----------------|----------------------|------------------| | [Insert date] | [Brief description of Nicole’s complaint – e.g., “non‑delivery of product”, “unauthorized charge”, “defective item”, etc.] | [Insert Order #] | [Key facts as provided by Nicole] | 3. Our Investigation Process | Step | Action | Responsible Party | Target Completion | |------|--------|-------------------|--------------------| | 1 | Confirm order details and payment records in our system. | Customer‑Support Analyst | Within 2 business days | | 2 | Contact the fulfillment/warehouse team (or third‑party carrier) to verify shipping status. | Logistics Coordinator | Within 3 business days | | 3 | Review any photographic evidence or return‑request documentation supplied by you. | Quality‑Assurance Specialist | Within 4 business days | | 4 | If fraud or unauthorized activity is suspected, forward the case to our Fraud Prevention Unit for a deeper audit. | Fraud Analyst | Within 5 business days | | 5 | Compile findings and prepare a resolution proposal. | Case Manager | Within 7 business days |

Customer Support – Legal & Compliance Team [shoplyfter.com] Date: April 17 2026

Nicole Luva Address: [Insert Nicole’s mailing address] Email: [Insert Nicole’s email address]